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Q I’m unsure which model is right for me. What should I do?
A You can consult online via our website or submit your water usage requirements. We will recommend the most suitable model for your needs.
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Q How are shipping and installation costs calculated?
A Costs vary depending on model and location. Please contact us for an accurate quote.
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Q How can I purchase filters or spare parts?
A Original filters and spare parts can be purchased directly from our website to ensure optimal water quality and machine lifespan.
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Q What is the warranty, and which parts are covered?
A We provide a 3-year warranty for key components: compressor, water tank, evaporator, condenser, and fan. This covers any manufacturing defects or faults in these parts under normal use.
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Q Are there any environmental requirements for operation?
A Optimal conditions are 20–35°C temperature and humidity above 50%. Extremely dry or low-temperature conditions may reduce water output.
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Q Does the machine require professional installation?
A Home units are plug-and-play. Commercial units may require professional installation depending on space and water usage requirements.
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Q Can the machine run 24/7 continuously?
A Yes. The machine has built-in safety protection and will automatically stop when the water tank is full or in case of abnormal conditions.
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Q Is the machine noisy? Will it affect daily life?
A Home units are designed for low-noise operation and typically do not disturb normal activities.
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Q What is the lifespan of the filters? Can I replace them myself?
A Filters generally last 12 months and are easy to replace by yourself.
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Q How often should the machine be cleaned?
A It is recommended to clean or replace filters every 3–6 months. Please refer to the user manual for detailed guidance.
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Q Can minerals be added or water quality adjusted?
A Yes. Optional mineralization modules allow you to adjust water taste and mineral content according to your preference.
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Q Is the water safe to drink directly?
A Yes. The multi-layer RO/activated carbon filtration effectively removes impurities and odors, producing water that meets drinking water standards.
